Remote Hands
Our Remote Hands service assists clients by performing simple functions to their equipment upon request. A Terremark technician can perform simple troubleshooting or maintenance tasks, 24 hours a day, 7 days a week, 365 days a year, which do not require the use of tools or equipment. Remote Hands service helps you maximize operational uptime and reduce costs by eliminating the need to dispatch your own technical personnel to Terremark locations to perform simple tasks.
Services are available On-Demand or by subscription in hourly blocks per month.
Smart Hands
Our Smart Hands service offers clients remote assistance using industry-certified engineers to install and maintain complex network environments. For such tasks as equipment modification or expansion, Smart Hands helps clients decrease response time and reduce costs by avoiding the need for on-site technical personnel to perform installation and maintenance tasks, while increasing the efficient use of their technical personnel and the uptime of mission-critical networks and applications.
Smart Hands is available either On-Demand or by subscription in 8-hour blocks per month.
Remote Hands
Power cycling, equipment and card resetting
Securing cabling to connections
Observing, describing or reporting on indicators or display information on equipment or consoles
Basic observation and reporting on the environment
Smart Hands
Management of equipment components (e.g. cards, drives, memory)
Media and supply management
Complex cable configurations, Loop back & Signal testing, Equipment testing & troubleshooting
Circuit testing & Trouble ticket management